“First they ignore you, then they ridicule you, then they fight you, and then you win.”
– M. K. Gandhi.
In 2012, still in my first year of college, I submitted an almost brand new Xperia U smartphone to Sony for repairs. The screen was dead but still ringing for incoming calls. Sony took the phone and vowed to repair or replace it free of cost, under warranty, within 2 weeks.
Three weeks later with no update, I called Sony only to find out that repairs would cost ₹13,000. Roughly 80% of the price of my phone. Yikes.